Dear Customer,
In line with the Malaysian Inland Revenue Board’s/ Lembaga Hasil Dalam Negeri’s (MIRB/ LHDN) e-Invoicing initiative, HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad (collectively known as “HSBC”) will be issuing e-Invoices for transactions initiated/conducted from 1st July 2025 onwards.
An e-Invoice is a digital representation of a transaction between HSBC and it’s customers.
HSBC will issue e-Invoices to customers via email for transactional fees/charges charged and deposit interest/income/hibah/profit paid by the Bank to customers. HSBC is required to report the e-Invoices to MIRB/ LHDN. To faciliate the issuance of e-Invoices from HSBC to its corporate customers, the corporate customers are required to provide HSBC with the following information:
- Customer’s Tax Identification Number (TIN) - mandatory for companies registered with MIRB/LHDN); and
- SST (if available)
Customers are advised to take note of the following:
- The e-Invoices will only be sent to customers via the email address that customers have maintained with HSBC.
- Please reach out to your Relationship Manager (“RM”) to confirm whether your TIN, SST (if appllicable) and email address with HSBC, are in order. Your RM can advise you on the methods of providing these information to HSBC.
- If any of these information are incomplete / inaccurate, customers will not receive e-Invoices from HSBC.
- For more information on e-Invoicing, please refer to https://www.hsbc.com.my/content/dam/hsbc/my/docs/help/important-information/hsbc-malaysia-faq-on-e-invoice.pdf
Should you have any questions, please contact your Relationship Manager or reach us through our Contact Centre hotlines as below.