Banking Terms and Conditions

HSBC Bank Malaysia Berhad (HSBC)
HSBC Amanah Malaysia Berhad (HSBC Amanah)

Generic Terms & Conditions

The Generic Terms and Conditions are terms governing your account(s) held with us. You are advised to read this together with the Specific Terms and Conditions, which are terms and information relating to certain products and services to which you may have subscribed.

The following items are collectively known as the Generic Terms and Conditions:

1. The Master Services Agreement (including the Confidentiality and Regulatory Annex) applies to all our corporate customers throughout the world.
2. The Malaysia Country Conditions supplements and modifies the Master Services Agreement for your accounts in Malaysia only. Even if you already have an account with HSBC elsewhere, you need to read these Conditions when you open an account with HSBC/ HSBC Amanah in Malaysia.
3. The Malaysia Account Disclosures sets out some additional matters that apply to your account in Malaysia. Even if you already have an account with HSBC elsewhere, you need to read these Disclosures when you open an account with HSBC/ HSBC Amanah in Malaysia.
4. If you have requested for HSBCnet, the E-Channels Security Measures is applicable to your HSBCnet profile in any country or territory.

Download here (English version):

• Master Services Agreement (September 2020 Edition) (PDF, 827KB)
• Malaysia Country Conditions (February 2024 Edition) (PDF, 165KB)
• Malaysia Country Conditions (November 2023 Edition) (PDF, 176KB)
• Malaysia Account Disclosures (July 2021 Edition) (PDF, 804KB)
• Malaysia Account Disclosures (November 2023 Edition) (PDF, 192KB)
• E-Channels Security Measures (September 2020 Edition) (PDF, 316KB)

Download here (Bahasa Malaysia version):

• Perjanjian Perkhidmatan Utama (Master Services Agreement) (Edisi September 2020) (PDF, 265KB)
• Syarat-Syarat Negara Malaysia (Malaysia Country Conditions) (Edisi Februari 2024) (PDF, 162KB)
• Syarat -Syarat Negara Malaysia (Malaysia Country Conditions) (Edisi November 2023) (PDF, 129KB)
• Keterangan Akaun Malaysia (Malaysia Account Disclosure) (Edisi Julai 2021) (PDF, 1.40MB)
• Keterangan Akaun Malaysia (Malaysia Account Disclosure) (Edisi November 2023) (PDF, 191KB)
• Langkah-Langkah Keselamatan E-Saluran (E-Channels Security Measures)(Edisi September 2020) (PDF, 248KB)

The Malaysia Country Conditions (November 2023 Edition) and the Malaysia Account Disclosures (November 2023 Edition) will replace the Malaysia Country Conditions (September 2020 Edition) and the Malaysia Account Disclosure (July 2021 Edition) on 1 January 2024.

These are terms and information relating to certain products and services to which you may have subscribed. You are advised to read these together with the Generic Terms and Conditions.

1. HSBC Bank Malaysia Berhad’s Specific Terms & Conditions
   • Specific Terms & Conditions (September 2020 Edition)^#
     • HSBC Specific Terms & Conditions (September 2020 Edition) (PDF, 6.1MB)
     • HSBC Terma-terma & Syarat-syarat Spesifik (Edisi September 2020) (PDF, 8.62MB)
2. HSBC Amanah Bank Berhad’ Specific Terms & Conditions
   • Specific Terms & Conditions (September 2020 Edition)^#
     • HSBC Amanah Specific Terms & Conditions (September 2020 Edition) (PDF, 6.53MB)
     • HSBC Amanah Terma-terma & Syarat-syarat Spesifik (Edisi September 2020) (PDF, 5.83MB)
   • Specific Terms & Conditions (April 2020 Edition)^*
     • HSBC Amanah Specific Terms & Conditions (April 2020 Edition) (PDF, 103KB)
     • HSBC Amanah Terma-terma & Syarat-syarat Spesifik (Edisi April 2020) (PDF, 119KB)

       Note :
       ^#The latest Specific Terms & Conditions (September 2020 Edition) is effective from:

     • 18 September 2020 on all New HSBC Amanah customers
     • 1 November 2020 on all Existing Customers

       ^* The earlier Specific Terms & Conditions (April 2020 Edition) will continue to apply to the Existing Customers until 31 October 2020 and is made available for download until 31 December 2020.

3. JomPay Payer Terms & Conditions
   • JomPay Payer Terms (PDF, 260KB)
4. DuitNow
   • Kindly refer to https://www.business.hsbc.com.my/en-gb/my/campaign/duitnow
   • DuitNow Terms & Conditions (PDF, 521KB)
5. Instant Messaging
   • Instant messaging terms and conditions (PDF, 629KB)

If the Generic Terms and Conditions do not apply to you for whatever reasons, this Relationship Terms of Business will govern your banking relationship with HSBC Bank Malaysia Berhad/ HSBC Amanah Malaysia Berhad.

• Relationship Terms of Business (November 2023 Edition) (PDF, 185KB)

We view your personal data and privacy seriously. This Notice has been issued in accordance with the requirements of the Personal Data Protection Act, 2010. If the Relationship Terms of Business is applicable to you, the consent form can be downloaded below.

• Notice Relating to The Personal Data Protection Act 2010 (PDPA Notice) (effective 1 January 2024) (PDF, 203KB)
• Notice Relating to The Personal Data Protection Act 2010 (PDPA Notice) (effective 1 January 2024) (Bahasa Malaysia) (PDF, 209KB)
• Notice Relating to The Personal Data Protection Act 2010 (PDPA Notice) (PDF, 138KB)
• Consent to Processing of Personal Data, Relationship Terms of Business and Marketing Services (PDF, 91KB)

BNM has issued the Policy Document on Fair Treatment of Financial Consumers (FTFC) on 27 March 2024.

Click here to read full notice of the HSBC Malaysia Fair Treatment Charter.